Build Your Career with OWL

At OWL Automotive Consulting, we’re always looking for talented professionals to join our growing team. Whether you’re seeking a full-time role or a contract position, OWL offers exciting opportunities to work alongside industry leaders and make a meaningful impact in the automotive and IT sectors.

Why Work at OWL?

Fully Remote: Enjoy the flexibility of working from anywhere.

Travel Opportunities: Collaborate with outstanding clients and see the results of your work firsthand.

Competitive Pay: We value your expertise and reward your contributions.

Great Benefits: Comprehensive benefits to support you and your family.

Incredible Clients: Work with some of the most respected names in the automotive industry.

Industry Leaders: Join a team of experts who are transforming the industry.

Ready to Join Us?

If you’re passionate about innovation, dedicated to excellence, and eager to grow with a dynamic team, we want to hear from you, Apply Today!

NOC Technician, Tier 1

Position Overview

OWL is seeking a NOC Technician, Tier 1 to join our growing team. This role serves as the first point of contact for clients seeking technical assistance. The ideal candidate is customer-focused, organized, and eager to build a career in IT.

Responsibilities

• Provide first-level technical support via phone, email, and ticketing systems

• Troubleshoot common hardware, software, and connectivity issues

• Support users in Microsoft 365 and Google Workspace environments

• Assist with workstations, printers, mobile devices, and basic networking issues

• Document, track, and update service tickets

• Escalate complex issues to higher-level technicians when necessary

• Deliver excellent customer service throughout the support process

Qualifications

• Basic knowledge of computer hardware, software, and networking

• Strong communication and customer service skills

• Ability to learn quickly and work in a fast-paced environment

• Prior IT support experience is a plus

• Relevant certifications or technical training are preferred

NOC Technician, Tier 2

Position Overview

OWL is seeking a NOC Technician, Tier 2 to provide advanced technical support and serve as an escalation point for Tier 1 technicians. This role requires strong troubleshooting skills and the ability to independently resolve a wide range of technical issues.

Responsibilities

• Diagnose and resolve escalated support requests

• Support Microsoft 365, Google Workspace, Windows devices, and business applications

• Troubleshoot network, workstation, and user access issues

• Assist with software deployments, system configurations, and onboarding activities

• Document resolutions and contribute to internal knowledge resources

• Work closely with clients to identify and resolve recurring issues

• Mentor and support Tier 1 technicians

Qualifications

• 2+ years of IT support experience preferred

• Strong troubleshooting and problem-solving skills

• Experience supporting Microsoft 365 and/or Google Workspace environments

• Understanding of networking, endpoint management, and cybersecurity fundamentals

• Ability to manage multiple priorities and work independently

• Relevant certifications or technical training are preferred

NOC Technician, Tier 3

Position Overview

OWL is seeking a NOC Technician, Tier 3 to provide senior-level technical expertise and serve as a key escalation resource for clients and internal teams. This role focuses on complex troubleshooting, infrastructure support, cloud technologies, and technical leadership.

Responsibilities

• Resolve advanced technical issues across client environments

• Act as the final escalation point for service desk incidents

• Support and maintain cloud, server, networking, and security technologies

• Administer Microsoft 365, Google Workspace, and related technologies

• Lead troubleshooting efforts for critical outages and performance issues

• Assist with projects, migrations, and technology implementations

• Develop documentation, standards, and best practices

• Mentor junior technicians and contribute to team development

Qualifications

• 5+ years of IT support, systems administration, or MSP experience preferred

• Advanced knowledge of Microsoft 365, Google Workspace, networking, and cybersecurity best practices

• Experience supporting cloud-based and hybrid environments

• Strong analytical, troubleshooting, and communication skills

• Ability to work independently and provide technical leadership

• Relevant certifications or technical training are preferred

Currently Seeking Contract Consultants

OWL Automotive Consulting is actively seeking experienced automotive professionals interested in contract consulting opportunities.

We're looking for individuals with dealership experience who are passionate about helping others, enjoy solving problems, and are comfortable guiding teams through change. Whether your background is in Accounting, Service, Parts, Sales, or DMS training, we'd love to hear from you.

Ideal candidates:

• Have strong dealership operational experience

• Know their department inside and out

• Have DMS experience and enjoy training others

• Work well with dealership teams and leadership

• Are open to travel

• Appreciate the flexibility of project-based work

• May be interested in long-term opportunities as they arise

Our consultants support dealerships across a variety of initiatives, including system implementations, process improvement, training, and operational change management.

If you're looking for a way to put your automotive experience to work in a new environment while continuing to make an impact in the industry, we'd love to start a conversation.

Apply today or contact us to learn more about upcoming opportunities.